Privacy Policy

01The data we collect

We collect only what we need to book, carry out, and keep a record of your service:

• Your name and phone number, used to identify you and contact you about your car.
• Your car details and service history — what was done, when, and at what price.
• Photos uploaded during a job, including before-and-after images of your car.
• A pickup or drop-off address and related location details, only when you request delivery.
• A device token, so we can send you notifications about your booking.

02How we use it

We use your data to take and manage bookings, to let you track your car while it is with us, to run the loyalty programme and any digital wallet card, to send you service notifications, and to keep an accurate record of the work performed. We do not sell your data, and we do not use it for advertising.

03Legal framework

We handle personal data in line with Qatar’s Personal Data Privacy Protection Law (Law No. 13 of 2016), known as the PDPPL. We process your data on the basis of your use of our services and your consent, and to meet our record-keeping obligations.

04Who we share it with

We share data only with the service providers that help us run the app, and only as far as each needs to do its job:

• Supabase — secure hosting of the app database and uploaded files.
• Twilio — sending the one-time codes and text messages used to sign you in and update you.
• Apple Wallet and Google Wallet — issuing and updating your digital member card.
• Apple and Google push notification services — delivering notifications to your device.

05How long we keep it

We keep your service records for as long as you hold an account with us and for a reasonable period afterward, so we can honour warranties, answer questions about past work, and meet legal requirements. When data is no longer needed, we delete or anonymise it.

06Your rights

You may ask us to show you the personal data we hold about you, to correct anything that is wrong, or to delete your data, subject to any records we are required to keep. To make a request, contact us at hello@rabbitstudioqa.com.

07How we protect it

Access to the app is protected by one-time codes sent to your phone, rather than a password you have to remember. Data is stored on secured infrastructure, and access inside Rabbit is limited to the people who need it. No system is perfectly secure, but we take reasonable steps to keep your data safe.

08Children

The app is meant for car owners and is not directed at children. We do not knowingly collect data from anyone under the age of majority.

09Changes to this policy

If we change this policy, we will update the date below and, where the change is significant, let you know in the app. Continuing to use the app after a change means you accept the updated policy.

10Contact

For any question about this policy or your data, contact Rabbit auto care W.L.L. at hello@rabbitstudioqa.com.