LEGAL
Refund & Cancellation Policy
EFFECTIVE · 13 July 2026
This is a version 1 template. It must be reviewed by a lawyer qualified in the State of Qatar before public launch.
Our services involve dedicated bay time, specialist labour, and materials prepared for your car. This policy sets out how cancellations are handled and when a refund is due. It applies to every booking made through the Rabbit app or with our team directly.
01Free cancellation window
If you cancel more than 24 hours before your scheduled slot, you receive a full refund. No form to fill in, no questions asked.
02Late cancellation
If you cancel between 24 and 4 hours before your scheduled slot, you receive a 50% refund. The remainder covers the bay time we held for you and the materials already prepared.
03Under four hours, or no-show
If you cancel less than 4 hours before your slot, or do not arrive without notice, we cannot offer a refund. The slot is held only for you and the materials are ready. You are welcome to rebook whenever you are ready.
04When we cancel
If Rabbit cancels a booking for any reason — equipment, staffing, safety, weather — you receive a full refund plus a service credit equal to 10% of the booking value, applied automatically to your next visit. We will let you know within the app and by message.
05Once work has started
Once we begin work, refunds are no longer possible. PPF film, ceramic coating, tint film, and polishing compounds are consumed as they are applied and cannot be recovered.
06Quality guarantee
We stand behind our craft. If, within 7 days of collection, you notice a defect in a service we performed, contact us and we will re-perform the affected work at no charge. Damage that occurs after the car leaves us — road impacts, chemical exposure, other work by third parties — is not covered here; the material manufacturer’s warranty may still apply and we will help you make the claim.
07How refunds are issued
Refunds are returned to the original payment method. Card and Apple Pay refunds usually appear on your statement within 5 to 10 business days, depending on your bank. Cash refunds are handled at the studio.
08How to cancel or ask for a refund
Cancel directly from the Appointments screen in the Rabbit app, or contact us by email at hello@rabbitstudioqa.com during operating hours (Sun–Thu 09:00–19:00). We will confirm the cancellation and the refund amount by message.
09Consumer rights
Nothing in this policy limits any right you have as a consumer under the laws of the State of Qatar, including the Consumer Protection Law (Law No. 8 of 2008).
10Contact
For any question about this policy, contact Rabbit auto care W.L.L. at hello@rabbitstudioqa.com.